Eliminate the stress of needless overbooking with SmartStandby.
Doctors often overbook to avoid costly holes in their schedule due to cancellations and no-shows.
OnTimeCare’s SmartStandby automatically fills cancellations, as well as anticipates and fills no-shows.
Patients get up to four dynamic reminder texts or automated phone calls. Should they cancel, reschedule or fail to respond to multiple reminders, the system can automatically fill the appointment from our automated standby list.
It’s easy for patients to get on the standby list – whether they call your office or book from their smartphones: if they don’t see an available appointment soon enough, they simply tap the handy “Standby” button on their smart device.
If they accept a standby appointment offer for an appointment, they get a second text confirming the new date and time.