Long wait times and inefficient scheduling are killing the patient experience and practitioner revenue.
Patient Innovations’ focus on employee and patient experiences means happier employees and patients for higher HCAHPS, CAHPS and Press-Ganey scores.
The secret: OnTimeCare’s incredible interoperable software ecosystem.
Real Time Locations Services at a Fraction of the Cost
OnTimeCare Vista uses the latest generation of low-cost Bluetooth technology – at a fraction of the cost of RFID systems and with more accurate location data – to monitor interactions between patients, staff and portable medical equipment.
The system stores all of the data for later analysis with OnTime Analytics.
Find Anyone or Anything Instantly
Staff can instantly locate portable equipment, other staff members or patients instantly.
One-Button Equipment Repair
Report equipment failures with the simple click of a button. OnTimeCare writes a repair order to the BioMed database and notifies BioMed personnel to retrieve the equipment for repair.
Nurses no longer have to waste time looking for working portable equipment and your facility will need significantly fewer pieces of equipment since everything is operational and easily located.
Nurse and Clinical Staff Safety
A single button press on a small OnTimeCare tag on their employee badge instantly alerts the security department, pinpoints the precise location of an adverse encounter and records information regarding the patient and the duration of the event.
Disposables like catheters and angioplasty balloons in the operating room have expiration dates. It’s not uncommon for busy staff to pull newer items, causing older ones to be discarded. This can cost thousands of dollars every day. OnTimeCare solves the problem instantly.
Automated Temperature and Humidity Monitoring and Reporting
OTC Vista will constantly monitor temperature/humidity in refrigerators and rooms throught the hospital. This takes the human factor out of managing, watching and reporting on temperature/humidity – Vista automates the entire process. Reporting is also automatic and intuitive.
If the system sees a monitored area going out of range, it notifies designated personnel and can even write a repair to your BioMed or other databases.
End the Nightmare
“My greatest nightmare is looking for working portable equipment,” said Debra Grim, CNO, Long Island Community Hospital.
With OnTimeCare, staff can find equipment instantly and keep everything functioning with one-button repair. Finally, nurses can concentrate on the important things – like patient care!
Millions of Data Points
Our OnTimeCare Vista platform includes OnTime Analytics: proprietary, persistent datasets, providing actionable insights you need through clear clinical dashboards. With millions of data points already collected, our OnTime Analytics module is big data, intuitively presented.
Benefits of OnTimeCare with SmartSchedule and SmartStandby
With millions of unique data points from prior deployments, OnTimeAnalytics will help improve efficiency in the way we deliver healthcare.
By accessing persisted data from our unique database, OnTimeAnalytics delivers insights into the interactions between staff, patients and portable equipment in the context of the reason for the hospital admission, ER or outpatient visit.
Big Data – Solved!
The problem with big data is that few people know how – or have the time – to interpret it.
OnTimeCare with Predictive Decisioning and SmartSequence does the analysis for you. Busy doctors and nurses shouldn’t be staring at a computer screen trying to figure out where patients are, which patients are still waiting or for how long.
Set it and forget it
OnTimeCare watches waiting rooms and queuing, constantly pushing updated schedules to doctors and medical staff – right to their smart devices.
Team members will know precisely where to go next for greater patient throughput – and the list updates automatically in real time.
You can also apply this to smarter rounding – dealing with more serious patients first, regardless of room order.
Most scheduling systems are simply computerized paper calendars. Everybody is still scheduling the same 15-minute appointments regardless of the visit reason.
OnTimeCare SmartSchedule is more intelligent than most scheduling systems, yet compatible with all EMRs and PMs.
Patients simply indicate the reason for their visit and SmartSchedule calculates the correct variable length of time for the appointment using intelligent acuity and rules-based auto-triage.
Patients can also advise if they:
Choosing any or several of the above informs our SmartFactors to add time to the variable appointment length scheduled.
Each SmartFactor constantly learns and updates based on actual times your patients spend during their visit.
No more overbooking
Our enhanced, interactive patient reminders coupled with SmartStandby automatically fill canceled appointments and – an OnTimeCare exclusive: anticipate and automatically fill no-shows.
Auto Appointment Interleaving and Queuing
If a doctor only spends a few minutes with each patient, why does the appointment often run more than an hour? Where is that time leaking?
It’s more than just our variable appointment length:
While some appointments can take longer the doctor typically only spends a few minutes with the patient.
Interleaving the variable length appointments more efficiently means doctors see more patients, spend more quality time with them and experience less stress.
OnTimeCare helps clinical staff queue patients for the doctors more efficiently in the most efficient sequence for effective and productive staging.
More Scans in Radiology
The benefits are infinite with OTC’s more comprehensive view of scheduling. For example, what if you could add four more radiology scans per day per location?
It’s possible with smarter scheduling, queuing, sequencing and staging to remove downtime. You would add several million dollars in revenue per location.
Jenny is four months pregnant and has an appointment with Dr. Greenblatt for her three-month checkup.
Once she checks in, Jenny gets an automatic text alert from OnTimeCare: Dr. Greenblatt is running 45 minutes behind, but Dr. Emerson is available in eight minutes.
Jenny can choose to switch to Dr. Emerson or wait for Dr. Greenblatt.
Even if Jenny chooses to wait, this is a much better experience than simply not knowing how long the wait will be.
SmartBalance is also available when patients book appointments, and you set the rules for which doctors and locations will participate in load balancing.
For example, let’s say you have a practice with five nearby locations. Three are overbooked, yet two locations have lighter schedules. A patient seeking a next-day appointment may not find availability in her preferred location; but, SmartBalance will automatically suggest taking an available appointment in a convenient sister location with the same practice.
Millennials Won’t Wait – Less Loyal
A recent study2 by The Advisory Board showed that Millennials will not wait weeks to see their regular physician:
Millennials would sooner use Yelp to find another doctor they don’t even know rather than wait. Load balancing with SmartBalance can help you retain your patients – and increase patient satisfaction. It’s a win-win.
OnTimeCare’s “auto triage”, PatientPriority, automatically assigns a priority level to every patient visit or admission.
Busy doctors who might need to bump appointments can bump the lowest priority appointments and have OnTimeCare PatientPriority automatically ask the higher priority patients to accept a later time.
Combined with scheduling preference strategies through SmartBalance, the system automatically load balances between physicians or locations.
Eliminate the stress of needless overbooking with SmartStandby.
Doctors often overbook to avoid costly holes in their schedule due to cancellations and no-shows.
OnTimeCare’s SmartStandby automatically fills cancellations, as well as anticipates and fills no-shows.
Patients get up to four dynamic reminder texts or automated phone calls. Should they cancel, reschedule or fail to respond to multiple reminders, the system can automatically fill the appointment from our automated standby list.
It’s easy for patients to get on the standby list – whether they call your office or book from their smartphones: if they don’t see an available appointment soon enough, they simply tap the handy “Standby” button on their smart device.
If they accept a standby appointment offer for an appointment, they get a second text confirming the new date and time.
Our SmartComm platform includes dynamic, interactive texting (SMS), intelligent and responsive automated phone calls and emails. (Patients choose the order of their communications preferences.)
Our automated phone calls convert any text we choose into natural-sounding speech, and OnTimeCare is smart enough to distinguish between patients answering the call – who get responsive options – and voicemail, where we simply leave a message.
SmartComm keeps patients informed and engaged: before the visit, during wait times, and after they leave.
Late Alerts Upon Check-in
SmartComm will have the conversations your staff doesn’t want to have: no receptionist wants to tell an arriving patient that the doctor is running an hour late. SmartComm eliminates the anxiety of not knowing how long the wait will be and takes much of the communications burden away from busy staff.
Works with SmartBalance to save even more time.
If a doctor has fallen behind schedule and another practitioner in the group is available sooner, SmartComm works dynamically with SmartBalance to send patients interactive text messages offering them the opportunity to switch or wait. This saves patients time, improves the patient experience and retention, and optimizes the practice load and efficiency.
Late Alerts Prior to Arrival
This is the ultimate patient experience: Although OnTimeCare keeps doctors running on time, if they do fall behind, SmartComm will send a late alert to patients prior to arrival, advising them to come closer to the actual time the doctor can see them.
This thoughtful touch does wonders for the patient experience, and with our SmartBalance load balancing capability can offer the patient a more convenient appointment with another doctor in your office or at another nearby location.
Each practice can determine which doctors or locations can cover for each other with SmartBalance load balancing.
Healthy Hands – Tech-enabled handwashing compliance and reporting
Hospital Acquired Infections (HAI) are among the most troublesome – yet preventable – issues facing hospitals today.
Studies show that frequent handwashing – before and after each patient encounter – is one of the easiest ways for staff to minimize and prevent HAI.
Automate Hand Washing Compliance
Healthy Hands from Patient Innovations uses Bluetooth sensors on every new or existing hand sanitizer dispenser. Each one automatically detects whether employees wearing our Bluetooth tags on their employee badges dispensed hand sanitizer.
For hand washing at sinks, OnTimeCare Healthy Hands measures the time the employee spent washing.
Automatic Alerts and Reports
The system can send push notifications to staff encouraging them towards their personal goal or advising them when they fall short.
For administrators, reports are available by Section, Floor, Building and Department.
Help prevent HAI with our fully automated and intuitive approach.
Retrofit existing dispensers to save time and money.
The next major release of OnTimeCare will incorporate even more innovations:
Clinical Documentation: Access to clinical documentation delivered in SOAP or APSO formats for physicians on their devices in advance of a patient encounter with enhanced clinical and administrative data exchange.
Amazon Alexa Integration: Issue commands and requests via Alexa. From starting treatment times to requesting a medical assistant, practitioners need only ask, and OnTimeCare delivers.
Intelligent Physician Reminders: Doctors no longer need to crowd their schedules with appointments that are really just reminders. Instead, keep the schedule open and ask OnTimeCare to remind you to do a specific task, order a test, etc., on a date certain or the next time you see a patient.
OnTimeIntake: Patients hate filling out the same clipboard forms every time they visit. OnTimeIntake lets them complete easier, intuitive device-responsive forms at home or on the go. Frequent visitors can update changes, and the system will verify their coverage status.
SmartScan: Are you losing time waiting for data-heavy scans to load on screen?
Problem solved: Radiology technicians using OnTimeCare Vista on their portable devices can take a picture of the key scan image. The image is not stored on their device in Pictures. Instead, it’s a secure blob in OnTimeCare.
Since this image is tiny by comparison to a scan, the attending physician can pull it up instantly, while the actual comprehensive scan loads. This keeps the appointment and discussion moving.
OnTimeDischarge is an incredible new innovation that will cut several hours between the discharge order and patient exit – making hospital rooms available hours sooner.
Coupled with OnTimeCare Vista which speeds room turnover in hospitals after discharged patients leave their rooms, OnTimeDischarge will add significant revenue each year.