OnTime Care VIBE — our Virtual Intelligent Booking Engine — lets patients schedule their own appointments in real time for 24/7/365 access.
Patients can schedule from:
Take the burden off your call center while providing greater access for patients. And OnTime Care includes SmartComm® — our robust patient communications platform with:
OnTime Care Vista is the next generation in RTLS: low cost, more accurate Bluetooth (BLE) devices power Vista.
Find working portable equipment instantly. Use our one-button repair to report the most common breakdowns. Our BLE solution is barely 25% of the cost of legacy RFID systems…. and yet more accurate.
Learn more about the ultimate patient and staff experience platform.
Our Virtual Intelligent Booking Engine: The fastest way for patients to book from any device 24/7
The Patient Innovations mission is to improve the patient experience and access. Waiting is the Kryptonite of patient experience. OnTime Care eliminates waiting – the #1 complaint – and the inefficiencies that cause it. This means more throughput and revenue for every facility.
OnTime Care Vibe is healthcare’s most intelligent and intuitive scheduling and communications platform in.
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OnTime Care is changing how healthcare works for the better.
These real-world scenarios show how adopting the fully interoperable OnTime platform can simplify even the most complex and often redundant workflows. Physicians, staff and patients will appreciate the improved efficiency, communication and reduced wait times.
Jackie Jones is concerned about a lump in her breast. Her appointment is at 2 pm, and she arrives a few minutes early. The receptionist doesn’t mention that the doctor is running 50 minutes behind. She hands Jackie a clipboard and tells her to complete the forms and sit down.
Jackie wonders to herself why she’s completing the same forms she did last month.
After 40 minutes in the waiting room, a Medical Assistant shows Jackie to an exam room, where she waits another 20 minutes before the doctor comes in.
The doctor spends less than four minutes with Jackie, who is so frustrated at the long wait and abbreviated time with her doctor that she can barely process anything her doctor says about her condition.
Why the wait? Inefficient queuing and traffic management is the likely cause.
OnTimeCare improves workflows, clinical staff and patient satisfaction. Our Vista platform uses inexpensive Bluetooth Beacons to monitor the locations and interactions of patients, clinical staff and portable equipment.
Predictive Decisioning automatically directs traffic and notifies staff members and patients where to go next and whom to see.
Jan really wanted to see her doctor in the next day or so, but he’s booked out more than eight weeks. If only he could see her sooner.
With OnTimeCare SmartStandby, Jan’s doctor could offer her a standby appointment. Then, as soon as another patient cancels, OnTimeCare automatically offers Jan the earlier appointment. In fact, OnTimeCare even anticipates and fills no-shows from the same automated standby list.
Jan also gets to schedule from her smartphone, and SmartSchedule will offer her an appointment with another doctor in the group who may be available sooner.
By auto-filling cancelations and anticipating and filling no-shows, OnTimeCare automatically keeps the schedule full without the stress of overbooking.
OnTimeCare also handles load balancing in the schedule between practitioners in the same group or nearby locations. This helps distribute the workload more evenly while cutting even more waiting time.
Ted is in the ER with inflammation in his leg. It took quite some time to get triaged and seen by a doctor. They need to send Ted to Radiology for scans. Somehow, his belongings got separated from him.
Ted waits for Transport to wheel him to radiology. After his scan, they move him to the radiology waiting area. It’s been an hour since the scans. Did Transport forget to collect him?
Another 20 minutes go by. He asks a radiology technician what’s happening. They call transport, and after 15 more minutes, a Transport employee takes Ted back to the ER.
A couple hours later, they decide to admit Ted. They’re short on bed space for ER patients, so they move Ted to a gurney in the hallway. He’s there another 40 hours before they can take him up to a room.
Once Ted arrives in room 202, he waits another two hours before an Admissions Nurse come in to process him.
It seems like a lot of the delay is just lost, wasted time. It affects Ted’s perception of the care he’s getting. Imagine how he’ll complete his HCAHPS Survey!
OnTimeCare can eliminate all of the wasted time and keep everything humming along efficiently without needless delays.
Recover all of the lost time for happier clinical staff and the ultimate patient experience.
Patient Innovations is grateful to our trusted partners and resources, past and present, who have helped us shift the healthcare paradigm.