Only the OnTime suite of products combines mobile technology and Predictive Decisioning with intelligent scheduling, sequencing, staging and queuing to decrease wait times, increase patient satisfaction and maximize revenue.
It’s the opposite of the “conventional wisdom” and “how it’s always been done”, but it actually makes sense: a patient waiting in an exam room, for example, blocks that room for other patients. Lost time during a hospital stay extends the length of stay for every patient – and that means fewer admissions.
By focusing on the patient, the OnTimeCare ecosystem enhances the patient experience and improves sub-optimal schedule density. Spend more quality time with each patient because scheduling, sequencing, staging and queueing becomes efficient, intelligent and automated.
OnTimeCare is a robust, scalable, RTLS platform that enhances clinical workflows and CDS using proprietary algorithms that leverage deep clinical insights and persisted datasets.
OnTimeCare Vista provides optimal location visibility through segmentation, using high velocity data refresh speeds, customized to the asset or resource.
This is the next generation in RTLS: low cost, more accurate Bluetooth devices power the Patient Innovations platform.
The system measures physician, staff and patient encounters. It also optimizes location, condition and the availability of assets. And, it learns and informs our SmartFactors with this dynamic data for more efficient, accurate scheduling and throughput.
Learn more about the ultimate patient and staff satisfaction platform.
Find out how data analysis and Predictive Decisioning can increase efficiency.
The genesis of Patient Innovations: Can we create an intelligent, responsive technology platform to optimize clinical decision support while reducing endless waiting and lost time in clinics and hospitals?
The answer: OnTimeCare Vista – the premier, fully-interoperable, Cloud-based clinical Bluetooth RTLS platform.
Vista is the preeminent patient experience system using proprietary algorithms to leverage deep clinical insights and our unique persisted datasets
OnTimeCare and our full ecosystem of breakthrough technology innovations are changing how healthcare works for the better.
These real-world scenarios show how adopting the fully interoperable OnTime platform can simplify even the most complex and often redundant workflows. Physicians, staff and patients will appreciate the improved efficiency, communication and reduced wait times.
Jackie Jones is concerned about a lump in her breast. Her appointment is at 2 pm, and she arrives a few minutes early. The receptionist doesn’t mention that the doctor is running 50 minutes behind. She hands Jackie a clipboard and tells her to complete the forms and sit down.
Jackie wonders to herself why she’s completing the same forms she did last month.
After 40 minutes in the waiting room, a Medical Assistant shows Jackie to an exam room, where she waits another 20 minutes before the doctor comes in.
The doctor spends less than four minutes with Jackie, who is so frustrated at the long wait and abbreviated time with her doctor that she can barely process anything her doctor says about her condition.
Why the wait? Inefficient queuing and traffic management is the likely cause.
OnTimeCare improves workflows, clinical staff and patient satisfaction. Our Visit Interaction Manager uses inexpensive Bluetooth Beacons to monitor the locations and interactions of patients, clinical staff and portable equipment.
Predictive Decisioning automatically directs traffic and notifies staff members and patients where to go next and whom to see.
Jan really wanted to see her doctor in the next day or so, but he’s booked out more than eight weeks. If only he could see her sooner.
With OnTimeCare, Jan’s doctor could offer her a standby appointment. Then, as soon as another patient cancels, OnTimeCare automatically offers Jan the earlier appointment. In fact, OnTimeCare even anticipates and fills no-shows from the same standby list.
Jan also gets to schedule from her smartphone, and SmartSchedule will offer her an appointment with another doctor in the group who may be available sooner.
By auto-filling cancelations and anticipating and filling no-shows, OnTimeCare automatically keeps the schedule full without the stress of overbooking.
OnTimeCare also handles load balancing in the schedule between practitioners in the same group or nearby locations. This helps distribute the workload more evenly while cutting even more waiting time.
Ted is in the ER with inflammation in his leg. It took quite some time to get triaged and seen by a doctor. They need to send Ted to Radiology for scans. Somehow, his belongings got separated from him.
Ted waits for Transport to wheel him to radiology. After his scan, they move him to the radiology waiting area. It’s been an hour since the scans. Did Transport forget to collect him?
Another 20 minutes go by. He asks a radiology technician what’s happening. They call transport, and after 15 more minutes, a Transport employee takes Ted back to the ER.
A couple hours later, they decide to admit Ted. They’re short on bed space for ER patients, so they move Ted to a gurney in the hallway. He’s there another 40 hours before they can take him up to a room.
Once Ted arrives in room 202, he waits another two hours before an Admissions Nurse come in to process him.
It seems like a lot of the delay is just lost, wasted time. It affects Ted’s perception of the care he’s getting. Imagine how he’ll complete his HCAHPS Survey!
OnTimeCare can eliminate all of the wasted time and keep everything humming along efficiently without needless delays.
Recover all of the lost time for happier clinical staff and the ultimate patient experience.
Even small community hospitals can add millions in recurring annual revenue while increasing the patient experience. Our simple ROI Calculator will let you explore different scenarios. Coming soon…
Patient Innovations is grateful to our trusted partners and resources, past and present, who have helped us shift the healthcare paradigm.